Q-Deck/Q-Grip/Q-Garden 15 Year Warranty
Underwritten by Arch Timber Protection Ltd
Extra protection and peace of mind Q-Deck®
Q-Deck® products are preservative pre-treated with a built-in water repellent additive Q-Deck® products come with a 15 warranty against decay and insect attack.
Features of the Warranty
- The Q-Deck®/Q-Garden® 15 year warranty is fully transferable to new owners of the installed deck without notification.
- The warranty is for the cost of re-supply, by Hoppings, of a component that is proven to have failed as a result of fungal decay or insect attack, FREE OF CHARGE.
- This warranty is in addition to the purchaser's normal statutory rights.
Conditions of the Warranty
- The component shall have been supplied by Hoppings or by an authorised Q-Deck® / Q-Grip® retailer. Proof of date and purchase of the timber and Ensele end grain preservative must be produced to this effect.
- Only Q-Deck® sub-frame timbers are deemed suitably fit for use with Q-Deck®/Q-Grip®/Q-Garden® components.
That our planning design and installation recommendations have been taken into consideration and are adhered to.
Some guidance tips to further minimise the risk of fungal infection and insect attack and thus simplify a warranty claim.
Note: Q-Deck components are preservative pre-treated to different levels of protection to the meet the requirements of industry standards. These standards are defined as 'use classes', which the table at the base of this page details in full.
- Only select Q-Deck components that are suitable (level of preservative treatment protection) for the situation or use class they are to be used in (refer to use class table below)
- All cut ends and notches made to the timber components must be protected with a suitable brush on end grain preservative (eg. Ensele®) to maintain the integrity of the preservative treatment.
- When designing and building decks always plan to achieve a free draining structure
- Deck board should be surface dry and laid with no less than 6mm gap between boards, (this allows for seasonal shrinkage or swelling). Maintain this gap when fitting boards around newel posts for a neat finish whilst still allowing water to 'run off'.
- Cut the top off the support post at an angle to aid water run off.
- If you need to attach a ledger board to the wall of a dwelling it is advisable to leave a gap between them - use a 10mm thick spacer/packer. This will maintain ventilation and enable the wall and ledger to dry.
- Bevel the top of the concrete footing around the support posts to aid water 'run off'.
- Don't let dirt and organic debris accumulate. Sweep your deck regularly
and if needs be wash it if dirt does accumulate, particularly if it
hinders drainage. See our deck
care page for more information
When working with Q-Deck products, do not combine sub-frame components from an alternative supplier or manufacturer, as these components could expose correctly preservative treated Q-Deck components to a greater degree of risk of fungal decay / insect attack.
Preservative treatment classification -USE CLASSES (UC)
Use Classes are defined by British and European Standards (as defined
in BS.EN. 335-1), providing a guide to the risk of decay or insect attack
to timber components, depending upon their end use. The higher the use
Class, the higher the level of preservative protection is required.
|UC1||Internal building timbers with no risk of wetting or condensation.|
|UC2||Internal building timbers with a risk of wetting or condensation.|
|UC3||External building, fencing and landscaping timbers used out of ground contact.|
|UC4||External building, fencing and landscaping timbers used in ground contact.|